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F.A.Q. (English)

    ENGLISH / FRENCH

     

    SUBSCRIPTION & ACCOUNT

    • How do I become a Club member?

    Simply go to Club--> Join and make sure to choose the correct shipping destination in the dropdown menu.

     

     

    • How often will I be charged?
    You will be charged once a month, the day of your initial subscription. A list of upcoming charges can be seen under Account--> Manage Subscriptions--> Billing schedule

        Billing

         

        Nothing! Once you have subscribed, it will take up to 24hrs for you to enjoy full member privileges.

         

        • I have just subscribed, when will I see my first Club yarn?

         The cut-off date for the club is the 4th of every month.

        For example, if your subscription starts on the 25th of March or 2nd of April, your 1st Club will be on April 5th. If your subscription starts on the 6th of April, your 1st Club will be May 5th.

         

        • When & How can I unsubscribe?
        You can unsubscribe at anytime, by clicking on Account --> Manage subscriptions --> Cancel. Then simply follow instructions.

          Account

          Subscriptions

          Cancel

          •  Can I re-activate my account?

          Absolutely! Simply go to Account--> Subscriptions management --> Reactivate

           

           

          CLUB ORDERING & SHIPPING

           

           

          • How do I choose my Club yarn?

          Every 5th of the month, you will receive a newsletter with the new colour choices. A resume will also be posted in the Ravelry group, and you will be able to make your choice here.

           

          • How long do I have to make my choice?

          You have until the end of the 8th to make your choice. After that, the window will be closed and a colour/base will be picked for you.

           

          • I tried to make my choice on the Monthly Pick page, but I can't seem to order anything, what's wrong?

          You have gone past the 8th, and the window for making your choice has closed.

           

          • When do I receive my Club yarn?

          Club yarn ships around the 20th of the same month. So if you have ordered for May's Club, you yarn will ship around the 20th of May.

           

          • Can I have more than 1 Club skein?

          Yes! You can have as many as you like, by ordering on the Extras page. You can even mix and match colour & base, there is absolutely no restrictions.

           

          • Why can I only order I skein through my Monthly Pick?
          Your subscription includes 1 skein. If you would like to purchase more, please see above question.

             

            • I really would like an SQ in a Club colour, but don't want a jumper in a silk base, do I have alternatives?

            Yes, simply go to the SQ's page, where you can choose between four 100% SW Merino bases, in the latest Club colours.